Our service model
“Show us your premises, and we'll tell you how well your business is performing in relation to its customers.”
This may sound like a bold statement, but in our experience, companies that value quality cleaning also produce quality services and products. A shared appreciation for quality work brings us and our customers together.
We offer our customers responsible and high-quality cleaning services with over 35 years of experience. For us, quality starts with understanding our customers' needs and providing a service delivered by well-trained, motivated and committed cleaning professionals.
Our goal is to advance the cleaning industry in terms of well-being, transparency and respect. Our Making Tidy Business pledge is linked to this goal.
Quality management
How do we maintain our quality?
Through quality control and reporting in accordance with the INSTA 800 standard, we maintain high quality. We employ the most dedicated cleaning professionals in the industry, who are trained and developed at the MTB Academy™. Each of our sites are cleaned by one or more designated and trained site cleaner, with substitutes who are familiar with the site, ready to step in if needed in the event of illness.
Training and well-being
We invest in the training and well-being of our employees. As a result, we have been named the best place to work in Finland and Europe in the medium-sized company category. Employee satisfaction is reflected in low staff turnover (<10%).
Sustainable development and environmental responsibility
MTB is committed to the principles of sustainable development. Our Eco-Compass certification and membership in the UN Global Compact are testaments to our commitment to environmental responsibility. We use cleaning methods that reduce our chemical footprint and support our customers' sustainability goals.
Quality programme
Regular INSTA 800 quality control and customized monitoring programmes ensure a high level of cleanliness in your premises. Our quality programme includes:
Weekly internal quality checks, including communication with staff and implementation of any improvements identified.
Monthly quality rounds with the client; the results of the rounds are documented, and a report is provided to the client.
Satisfaction surveys using "Happy or Not" equipment and hygiene checks (UV and protein tests) as required.
How about we clean up the mess?
We promise a high-quality and socially responsible cleaning service in an industry that also encounters questionable practices. When you choose us, you can count on us not to greenwash or pinkwash, as we’re committed to taking tangible actions rather than simply sweeping these issues under the rug.
Let's get started, shall we?